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Cafe Training Programme Volunteer

Role outline
Café from Crisis offers training opportunities to Crisis clients either in the kitchen or front of house, equipping them for future opportunities or employment. Through technical training such as kitchen craft and barista skills, clients can gain qualifications and confidence in a public-facing environment where they are supported on their journey out of homelessness.
Training kicks off with Behind the Scenes Day, a 4-hour taster session, so that prospective trainees can meet the team and get an understanding of the training available. The afternoon involves spending a few hours in a classroom going through a workbook, and then moving to the café for a practical activity. This is an accredited one-day course, called ‘Preparation for Work Experience’, which needs a volunteer to offer extra help in the classroom to support learners with any additional needs. The session is delivered by an experienced member of the Café team, and having an extra pair of hands is invaluable to ensure the success of all learners.

Core tasks and what you will achieve
Assisting the trainer in delivering high quality sessions and keeping clients focussed, taking direction from the trainer on how best to support the session
Providing support to individual members within the group to help them achieve their learning objectives, encouraging them to develop their skills and confidence
Supporting the trainer with preparation of classroom resources and packing away at the end of sessions
Assisting clients with the completion of any relevant paperwork, where requested by the trainer or when support needs are apparent
When required, checking workbooks to ensure relevant evidence is captured

Additional Information
All Crisis volunteers are asked to:
Comply with Crisis policies including health and safety, data protection and code of conduct at all times
To maintain the privacy and confidentiality of all accessible information about members and the organisation
Be positive, productive and have the passion to help end homelessness

We value diversity, promote equality and encourage and applications from people of all backgrounds and communities.

Crisis Skylight Centre, OX12AQ

What you will gain An opportunity to be part of a friendly team who are committed to ending homelessness and the knowledge that your role is making a difference to our members’ lives A supportive environment in which to share your existing skills and develop new ones Access to support as and when required, including regular supervision with a relevant supervisor A way to learn more about homelessness and the charity sector through a structured induction and training sessions Travel and lunch expenses reimbursed where appropriate A factual reference from a reputable organisation

Who we are looking for Commitment to learning and an interest in the developing learner’s skills Interest or experience working with people with varied support needs, including language, literacy and learning difficulties Interpersonal communication skills with ability to make people feel included Good time-keeping and reliability Non-judgmental, patient and friendly An understanding of the importance of confidentiality and maintaining boundaries

You must be over 18 years old Applicants will be shortlisted Expenses Paid

Open from Friday 29th March 2019 to Sunday 29th December 2019



Friday, 29 March 2019

Starting at 14:00 for 4 hours


Monday, 29 April 2019

Starting at 14:00 for 4 hours


Wednesday, 29 May 2019

Starting at 14:00 for 4 hours


Saturday, 29 June 2019

Starting at 14:00 for 4 hours


Monday, 29 July 2019

Starting at 14:00 for 4 hours


Thursday, 29 August 2019

Starting at 14:00 for 4 hours


Sunday, 29 September 2019

Starting at 14:00 for 4 hours


Tuesday, 29 October 2019

Starting at 14:00 for 4 hours


Friday, 29 November 2019

Starting at 14:00 for 4 hours


Sunday, 29 December 2019

Starting at 14:00 for 4 hours


Crisis Skylight Centre, OX12AQ